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FAQs

How do I contact Customer Service?

Come on over to the Contact Us page. It has all the details!

Order Tracking

To track your order status online, you will have to follow the tracking number that was emailed to you with the details.
You can enter the number at DHL tracking page for accurate information: DHL TRACKING PORTAL

When will my order be delivered?

Our items are made to order and hand-assembled – most orders are delivered 8-9 business days from the date of purchase. Check our Shipping & Returns page for more details.

When will I receive a shipping tracking number?

Tracking details will be emailed to you once your order has shipped. Most orders are shipped within 7 business days.

What should I do if the artwork I received is damaged or not in perfect condition?

If your artwork arrives not in perfect condition, please email us at [email protected] with photos of the item AND photos of the box it arrived in, and we will gladly take care of the problem.

 

Sometimes, bumpy transits can cause minor imperfections such as looseness, indentations, and creases to your artwork. The Canvas Care Guide can help address these issues so you don’t have to go through the hassle of an exchange and your artwork can be restored to the perfect condition in just minutes.

 

Download the Hanging and Care Guide here.

Can I modify or cancel the order?

Yes, but only if the order has not been processed yet. You can check the status of your order by clicking on “My Orders”.
For more details, kindly check the Shipping and Returns page.

Is it possible to get a refund or return?

Yes, but only if the case meets the points as listed in the Shipping and Returns page.