How do I contact Customer Service?
To track your order status online, you will have to follow the tracking number that was emailed to you with the details.
You can enter the number at DHL tracking page for accurate information: DHL TRACKING PORTAL
When will my order be delivered?
When will I receive a shipping tracking number?
Tracking details will be emailed to you once your order has shipped. Most orders are shipped within 7 business days.
What should I do if the artwork I received is damaged or not in perfect condition?
If your artwork arrives not in perfect condition, please email us at [email protected] with photos of the item AND photos of the box it arrived in, and we will gladly take care of the problem.
Sometimes, bumpy transits can cause minor imperfections such as looseness, indentations, and creases to your artwork. The Canvas Care Guide can help address these issues so you don’t have to go through the hassle of an exchange and your artwork can be restored to the perfect condition in just minutes.